Terms of service

 

At The Indiana Jones Store  we try our best to get your perfect jacket/garment made and ready for you, whether it’s off the rack or made to order.

Unfortunately with great products comes great responsibility, we are only a small company with a lot of customers to please, a lot of specific requests to administer and a lot of different countries to ship too.

All X-Custom made, Sale and Clearance Items are Non-Returnable and Non refundable along with any jacket with a back or sleeve length of 23.5" or less.

Made to order jackets are manufactured as quickly as possible, sometimes taking up to 28 working days until the jacket is completed, any further delay you will be notified on.

Any extra alteration on the jacket such as changing the pockets to a different shape/type or changing the stitching a great deal will result in the jacket being non-refundable.

This is explained in the refund policy.

Custom Made Jackets - Once you have placed and paid for your order we are unable to change anything i.e size, extras etc or cancel the order, should you wish to change anything or cancel the order after this time there is a 50% charge of the original cost of the order, so please make sure you check your order before making payment.

Any orders placed and then cancelled will be offered a refund for the order less any processing fees we have been charged and this will be deducted from any refund.

The shop is now permanently closed and we are only trading Online so all returns need to be posted back to the shop, any return shipping costs are down to the customer.

Our staff are not able to tell you what measurements you require and you need to study the sizing charts on each item.

Measurements should allow at least ½” tolerance as leather stretches and moves during production of the item and wear, we try and get as close to your measurement as possible but please remember we are working with a natural material which has many different variables making it more complex than everyday clothing.

Delivery does not cover any extra charges such as local taxes, Vat, Import or Custom charges. Unfortunately, these charges change per address making it impossible to add them to the price.

DHL's Global Shipping Policy is to pay these fees up front to your countries customs agency to keep all shipments moving during transit. DHL do not return shipments free of charge and so if a return happens due to import duty, local taxes, vat etc not being paid then any costs incurred by Wested Leather Co Ltd will be deducted from any refund that's due.

We try to keep our postage as low as possible to enable an overall lower price for our customers.

All parcels sent from Wested Leather Co Ltd are tracked to ensure the safety of your goods. 

Since the Covid-19 Outbreak all Delivery companies now state that a photo of the package or gps coordinates is Proof of Delivery, if any duties or taxes are required to be paid on your shipment then the carrier company will contact you and these are down to the customer to pay and are Not included in our costs.

You will be contacted by the delivery company should anything be due on your delivery and you will be able to pay this direct to the delivery company who will pay the fees on your behalf. If they do not get a reply from your email address or phone number they will hold the shipment for so long depending on the individual countries policies and after this time your shipment maybe returned and any fees already paid would be deducted from any refund that's due.

All parcels sent from The Indiana Jones Store / Wested Leather Co Ltd are tracked to ensure the safety of your goods. 

We have some customers who decide to wash their Leather Jackets which is not recommended at all and The Indiana Jones Store will not accept and responsibility or be liable to any damage caused by the customer washing there Leather Jacket in anyway. If the jacket needs to be cleaned then we recommend the jacket is cleaned by a Specialist Cleaner like a dry cleaners etc.

 

Delivery Policy

All stock items that are in stock will be shipped out as soon as possible from receiving the order at the shop.

Sometimes items are out of stock and we have to have them made for you so this will delay the delivery process whilst the items are being made for you and can take anywhere from 10 - 21 days before the items will be dispatched.

Custom made items and any variation items will take around 10-28 days to be made and received back at the shop before they are dispatched out to the customer.

Time scales can vary in busy periods and should your order take longer than 28 days then we will notify you by email and advise the soonest delivery date.

Items are sent out with either DPD Local, DHL or APC Overnight and you will always be emailed a tracking number once items are dispatched.

We have to point out that APC Overnight is the name of the Company and does not constitute to meaning the items will be delivered overnight on a next day basis as this is not the case with items that are out of stock, custom made and any other alterations to items.

Items sent out on a Friday with APC or DPD Local will not be delivered over the weekend and will be delivered on the following Monday.

Cut off time is Midday and any orders after this will be processed on the next working day, orders placed on a Friday after this time will be delivered on Monday.

 

All items except Custom Made Jackets, Personalised or Sale items can be returned unless marked as Non-Returnable when ordering.
 
We do NOT refund postage and we do not accept any Import Duties, Vat, Tax or any other Fees and these will need to be paid by the customer or the parcel will be refused, all return postage costs are to be paid by the customer.
 
If The Indiana Jones Store / Wested Leather Co Ltd does incur any charges related to your Return these will be deducted from any refund that you are due before the refund is processed.
 
Custom Made Jackets Are Non-Refundable and Non-Returnable as they have been made to your order for you.

All X-Custom made, Sale and Clearance Items are Non-Returnable and Non refundable along with any jacket with a back or sleeve length of 23.5" or less.
 
If The Indiana Jones Store agree to a custom sized / made to measure item being returned, they are subject to a 50% charge from the original price, for example, if you paid £100 for a custom jacket we would refund you £50, We do not pay the cost of the return postage.
 
If you have had made any variations apart from the standard options available i.e. different pockets added or quilted linings then the jackets are non-refundable and non-returnable as they are not a standard jacket and have been made and modified explicitly for you and so we can't sell them on.
 
UK Customers have 14 days from receipt to decide whether to return an item for refund.
 
Overseas Customers have 30 days from receipt to decide whether to return an item for refund.
 
If you need to discuss a custom-made jacket, please contact sales@indianajones.store  to discuss any possible remake options.
 
If you have ordered a stock item, please fill out the return form that comes with the package and send the item back for a refund.
 
Return postage is down to the customer to pay on returning any items.

Return Address:

The Indiana Jones Store 
The Barn
Wested Lane
Swanley
Kent
BR88EF
ENGLAND

Email: sales@indianajones.store

Tel: +44 01322 660654

 
For overseas Customers ONLY - please follow the below instructions to avoid any postal delays:
 
Parcel must be BOLDLY marked JACKET FOR REFUND or REPAIR Etc and tick the RETURNED GOODS box on the customs declaration, otherwise it will be treated as an import and incur charges and taxes which we will not accept or pay and the parcel will be refused.
 
Please ensure you mark the product as the correct value and state the items origin is from the UNITED KINGDOM
 
PAY the postage and any duties or fees that need to be paid we will not except any charges for any return.
DO NOT use FEDEX as they charge a handling fee in the UK and we will not pay this and the parcel will be refused, any charges from FEDEX will be deducted from your refund before it is issued.
 
Refunds will be given when items received back at the shop and have been checked over - this can take 2-3 days after delivery.

 
Exchanges
 
We do not Exchange items, but standard items can be returned for a refund, and you can then place a new order for the correct size etc, these will be shipped straight out if in stock. This is unfortunately due to shipping costs being too high for exchanges and all return postage costs are to be paid by the customer.
 
Please note that this is the policy for ANY STANDARD ITEM NOT CUSTOM MADE if you are returning multiple items it is best to contact sales@indianajones.store   first, all return postage costs are to be paid for by the customer.
 

Shipping Information
 
Shipping Companies and Info.
 
Cut off time is 12.00pm after this your order will be processed on the next working day, orders paced after 1pm on Fridays will be processed on Monday.
 
We only use DPD Local, APC Overnight & DHL to ship our parcels, so everything is tracked.
 
UK – Sent Via DPD Local or APC Overnight  - Mon - Fri Only - £8.50
 
Europe – Sent Via DHL – 3 to 5 days Delivery - £25
 
USA & Canada – Sent Via DHL – 2 to 7 days Delivery - £30 - £40 Depending on Location
 
Australia, China, Japan, etc – Sent Via DHL - 4 to 8 days - £40 - £50 Depending on Location
 
We do not send to Russia at the moment due to issues in the Russian postal system.
 
ONLY APPLIES TO OVERSEAS CUSTOMERS. Delivery does not cover any extra charges such as local taxes, Vat, Import Duty or any other charges and these are the customer's responsibility to settle. Unfortunately, these charges change per address / country making it impossible to add them within the price. We try to keep our postage as low as possible to enable an overall lower price for our customers.
 
All parcels sent from The Indiana Jones Store are tracked to ensure the safety of your goods.
 
A Signature is required upon delivery, as may some custom duties or other charges dependent on your address and these are payable by the customer.
 
If you need any other information then please feel free to email the shop on sales@indianajones.store   so we can see if we can help you further.
 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.